Full-Time Technology Lab Associate

Rate of Pay:
$17.35 per hour + benefits

The library is accepting applications for a Full-Time Technology Lab Associate in the Technology Lab at Main. The Technology Lab Associate is responsible for assisting patrons in the Information Technology Center and Training Lab, supporting daily operations, maintaining technology resources, addressing patron concerns, and presenting technology programs.

Minimum Requirement

Bachelor’s Degree

Position Summary

The Technology Lab Associate, under the direction of the Information Technology Coordinator, is responsible for assisting patrons in the Information Technology Center and Training Lab; cleaning and otherwise assisting with the daily operations of the ITC; and maintaining current knowledge of computer technology. This position also addresses patron concerns and complaints, and may present technology programs.

Minimum Job Requirements

Bachelor’s degree
1–3 years of customer service or information technology experience
Ability to meet scheduled hours with rare absences, including evenings and weekends
Driver’s License, car insurance, and access to reliable transportation / vehicle
Commitment to excellence in customer service and representing the library in a positive manner
Exceptional communication skills; both verbally and in writing
The ability to effectively use Microsoft Office Suite and use new software and technology

Essential Functions

Assist patrons and staff with technology questions
Assist in preparing lesson plans and handouts for technology classes
Instruct computer training courses in the Information Technology Center
Clean the Information Technology Center and equipment
Assist in setting up technology equipment as needed
Maintain updated knowledge of technology and current trends

Additional Functions

Assist other departments as needed
Perform other duties as assigned

Knowledge, Skills, and Abilities

Considerable knowledge and understanding of library operations
The ability to exercise initiative and independent judgment
The ability to handle and maintain confidential and sensitive information
Knowledge of and compliance with library policies and procedures
The ability to work cooperatively and effectively with other staff members and library departments
Knowledge of and compliance with emergency and safety policies and procedures
The ability to deal with frequent interruptions in work and move among various tasks effectively
Ability to learn and implement current and emerging technologies

Special Requirements

Update job-related knowledge and skills through continuing education workshops, webinars, conferences
and staff development activities

Physical Requirements

Considerable manual dexterity for use of keyboard and standard office equipment
Requires ability to manipulate library materials, such as books, magazines, and DVDs
Requires a combination of sitting, standing, walking, kneeling, squatting, and some driving
Requires regularly lifting items weighing up to fifty pounds; sometimes loading and unloading materials
Abilities of reaching, bending, climbing, and twisting
The ability to push full book carts for considerable distances
Some outdoor activity; majority of time in climate-controlled environment. Regularly required to talk and/or
hear within normal ranges
The ability to respond to alarms and communicate safety information to patrons and staff
Visual acuity for sustained use of computer monitor